FAQs

Tokyo World Festival – Ticket Policy

Tokyo World ticket policy remains the same as every year, the Ticket Contractor cannot refund your Ticket if you decided not to attend or were unable to attend for your own personal reasons.

Eastville Park
Please ensure when arriving at Eastville Park to respect the park, park users and the wildlife within the park. Street drinking is prohibited on all nearby streets to the Festival Site, please do not bring alcohol to the area around or inside of the park as alcohol will be on sale across the Festival Site as well as a selection of non-alcoholic drinks and waters.
When leaving, please remember that the houses that surround the park are filled with elderly people, young professionals and families with children, make sure to bear this in mind en-route to and while exiting the festival and behave in a quiet and respectful way!

Toilets
There will be toilets both inside and outside the arena including next to the entry queue and within the grounds of Eastville Park. Please ensure that you use these should you need to go to the toilet prior to entering the arena.

Drinks & Waste
Please do not bring any glass, plastic or metal to the nearby area or festival location and ensure that any waste is disposed of in one of our bins outside and inside of the arena space.

No food, opened or unopened bottles of beverages, including unopened water, will be allowed through the festival gates. These conditions are set and enforced by the local licensing authority and are a legal obligation as part of our licence conditions.

Waterpoint
There will be free tap water available from the water point which will be located next to the Welfare, Medical and Information point. There will also be ice-cold canned sparkling and still mineral water with a resealable top on sale across the site and at all trader pitches.

Medical & Security

Medical
There will be a medical team on site in addition to a welfare team who will also be present should you suffer heat stroke or feel unlike your normal self at any point during the event. There will be clear signage indicating the location of both of these stations.

Police & Security
There will be strict search policies in place at the festival gates. Security will have the right to refuse entry if any illegal substances or banned items are found in your possession or you are deemed unfit for entry.

Police will also be on site and any customers in breach of the law may be detained and arrested. As well as working within the arena there will be security working outside of the event and within the whole of Eastville park for your safety.

This year the arena space will be secured by a 20-foot steel shield. Please do not make a wasted trip to Eastville Park, Bristol if you do not have a ticket. There will be both patrolling and static security both inside and around the outside of the entire perimeter of the steel shield.

Come to Tokyo world for free by volunteering! You will carry out a 4 hour shift then festival entry is absolutely free.

Deposit required, refundable on completion of shifts. You must be over 18 years of age.

Simply use this form to apply.

If you are interested in working on the Bars at Tokyo World please hit the following link: http://www.refreshwest.com/recruitment. Once on the page please scroll to the bottom and fill out the RW Application Form.

All food and beverage sales will be operating as card only. There will not be an option to use cash on site for food or drinks – this also includes fairground rides and cloakroom facilities.

There will be a selection of the finest Beers, Lagers, Ciders, Wines and all types of Canned Spirit Mixers available across all bars as well as a selection of non-alcoholic drinks. There will also be ice-cold sparkling and still mineral water for sale across the site – these will be available in cans with a resealable top which can be used also as an option to refill at the free water station.

There are no single-use plastic items across the site. There will be a water refill station in use which will be located next to the medical and welfare area. 

Tokyo World 2023 will see the return of many of our most loved Food Stalls as well as a host of exciting new traders who will be offering all kinds of delicious food.

Many of the Food Stalls at Tokyo World are equipped to provide for all manner of dietary requirements and will be selling vegetarian, vegan, gluten-free, and meat options.

All bars will have card readers and contactless to take payments for drinks and we do advise you to bring a card or a device with Apple Pay or Android Pay or another equivalent contactless payment service with you to purchase food & drinks as we are a Cashless event.

Tokyo World festival takes place over two days in Bristol’s Eastville Park.

Day 1 – Saturday 16th September from 11:30 AM – 23:00.

Day 2 – Sunday 17th September from 11:30 AM – 23:00.

For Full Weekend Tickets and all other ticket options please head over to the Tickets page.

Tickets for Tokyo World will be sold in advance only, no tickets will be available at the festival site.

Last Entry is at 5pm.

Should you have an extreme circumstance which will prevent you from arriving before the gates close, you will need to contact the festival in advance using our contact form.

If you have an extreme circumstance which arrises on the day which prevents you from arriving before the doors close, please also use the contact us form.

Once you leave the festival there can be no re-entry, this is a condition of our licence set by local Authorities.

This year Tokyo World is a strictly 18+ event, photo ID will be required to gain entry.

All set times will be completed, finalised and shared during September.

Music will begin at 12pm.  We strongly advise arriving just before 12pm to avoid possible queue times.

If you are a local resident you can apply for a discounted resident’s ticket by clicking this link and filling the form

There is only one entrance point. This will also be the Exit Point during and after the Festival.

There will also be several Emergency Exits. These will be clearly signposted and only used in the event of an Emergency.

BY CAR

Information Tent
If you have lost an item, feel like you need to report anything or need any information please go straight to the information tent where assistance will be provided. This tent will be located inside the festival next to the entrance/exit point.

Cloakroom
To maintain high security of all items our cloakroom and storage area is manned, accessed and operated solely by our team, this way you can enjoy the festival hassle-free.

Gates Open at 11:30am. Last Entry 5pm both Days. Please see the advisories below for further details on entry.

When you arrive at the festival site Stewards and SIA Security Advisors will direct you into the correct entry lane.

Please see the advisories below for further details on entry

• All attendees will be required to provide a Photo ID that proves your age and entry will be refused without this. The name on your ticket must match your Photo ID.

• The right of admission is reserved and you must produce a valid ticket to gain entry to the Event.

• Tokyo World is an 18+ Festival.

• There is no re-entry, meaning once on-site if you leave you will not be permitted to re-enter.

• Wristbands removed from the wrist or tampered with will be rendered invalid and will not be replaced. Lost or missing wristbands will not be replaced. Those without wristbands will be refused admission to the site or may be removed from the site.

• As a condition of entry ticket holder consents to being filmed, photographed and recorded for security and marketing purposes.

• You will be searched at the entrance. Any items which the organisers consider may be used in an illegal or offensive manner will be confiscated and you will be asked to leave or evicted from the site. This includes, but is not limited to: Alcohol, Glass, Paint pens, Spray paint, Tools,  Weapons, Perfumes, Colognes, Aftershaves, Deodorant, Flares and Fireworks, Lasers / Laser Pens, any substance defined as a “Psychoactive Substance”, Nitrous Oxide in any form, Alkyl Nitrates (otherwise known as Poppers), illegal substances of any kind.

• Persons suspected of carrying out illegal and/or offensive activities on site will be searched and if found with any offending items will be asked to leave or be evicted.

• No animals (with the exception of Guide dogs) will be allowed on the site.

• Duplicate tickets will not be issued for lost or stolen tickets, or those purchased from unofficial sellers.

• Admission is at the Ticket Holder’s own risk. The Organisers and Premises Licence Holder will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles if the cause is due to the negligence of the ticket holder or the unforeseeable actions of other patrons or third parties.

• Any person behaving in an anti-social manner may be subject to eviction, such as acting in a way which may be deemed aggressive or threatening, incidents of racism, sexism, homophobia or other discriminatory behaviours, or not following instructions given by security, stewards or other members of staff.

• Strictly no trading or other commercial activity by any ticket holder will be allowed on the Event Site without the Organiser’s prior written consent.

• No food or drink is permitted to be brought into the festival unless you can provide medical records to prove that such things are necessary.

• An empty refillable water bottle is permitted to be brought into the site.

• For anyone attending who has a disability or requires wheelchair access, carer tickets are available, please get in touch with us via contact@tokyoworld.org.

Eastville Park prohibits camping. There are no fields, areas, or facilities for camping.

There are many local hotels, Airbnbs, hostels and Bed & Breakfast properties which can be found on the internet. We advise you to book early and to secure your accommodation in advance.

There will be many Tokyo World buses you can use from the centre locations of Bristol. See our Travel Information for more details.

For any immediate local residents of Eastville who wish to attend Tokyo World, discounted tickets are available. Please apply to contact@tokyoworld.org. These tickets will only be available to local Eastville residents. You will need to provide a valid photo ID and proof of address to qualify for this.

Detailed Festival information will be posted to all local Eastville residents, as well as those outside of the immediate Eastville area, at the start of September 2023. Within this information, you will find a contact telephone number and direct email to our onsite office at Eastville Park. The contact telephone number and email service will be operated from the hours of 12 Midday to 23:00 on the 16th and 17th of September 2023. Both will be specifically for local residents only, both are to be used to raise any concerns regarding noise pollution, litter, anti-social behaviour or matters that you feel had a negative impact on you caused by the festival.

If you have any concerns prior to the festival or would like to contact us after the event about any of the above please email contact@tokyoworld.org.

If you use the email or the telephone number during the event, you will be required to give your full name and address. All emails and calls during and after will be recorded and logged, these will then be forwarded to the local authority.

Tokyo World takes this very seriously and we will do our utmost to ensure that we act and respond accordingly to resolve and help with all emails and calls both during and after the event. However, if for any reason when you contact our telephone number on the day of the event, you should find the line is busy then please leave a clear message with your name and telephone number so that our telephone operator can call you right back.

If you should lose anything at the festival, the lost property point is at the Information Tent

If your item is not handed in during the event then please email us with a description of your item and when you list it to contact@tokyoworld.org

We hold all lost property for 1 week after the Festival during which time collection is available to be arranged